Frequently asked questions.
Frequently Asked Questions
Policies and FAQ’s:
The Chelsea Sun Inn is a family operated, 9 Room Inn, with small Winery and Vineyard located on premises. Our elegant property is located inside a working farm, with picturesque rolling hills ideal for outdoor Weddings and Events.
We are family operated and boutique in size, which means our Inn has limited hours of operations, and we do not have an actively operated reception / concierge area as basically, our Innkeeper is also our Housekeeper. During the early hours (until 10AM) our Innkeeper on duty can be found in the breakfast room, tending to guests. From 10AM until 3PM, our Innkeeper is cleaning rooms. While there is always someone on premises, for those reasons, sometimes it may seem difficult to find help. However, phone numbers are posted at our Front Desk / Concierge desk, and in our In-Room literature for help, should you require assistance during your stay.
Frequently Asked Questions:
Q – Do You Have a Front Desk and is it open 24 hours a day?
A – While we do have a Front Desk / Reception area, its hours of operation are from 9AM until 9:30PM Daily, however someone is not posted at it at all times. The Innkeeper on duty might be helping other guests, or cleaning rooms, or giving a wine tasting, depending on the time of day, therefore, while someone is reachable from 9AM – 9:30 PM Daily, the desk is not operated as a conventional “Hotel” desk.
Q – Is your reservations department / telephone operator available 24 hours a day?
A – Much like our Front Desk, our reservations department too has limited hours. Our Reservations Department is only open Monday – Friday, from 9AM – 9:30PM. This means that particularly on weekends, our telephone lines are not manned, and any reservations or arrivals inquiries over the telephone should be made during the week. Alternatively, our Website and booking services for it are available 24/7 at http://www.chelseasun.com.
Q – What are your Winery Hours and is it open to non-guests?
A – Our Winery is open daily from 3 – 9PM, and it is open to both guests and non-guests on an appointment basis (although our guests do get preferential treatments when it comes to Winery hours and services).
Q – Do you provide Special Events facilities?
A – The Chelsea Sun Inn has several rooms available for indoor events, as well as plenty of open space for outdoor events. Our property caters to Weddings, Parties, Anniversaries, Bar Mitzvahs, Bat Mitzvahs, small private dinners and just about all special occasions. For more information and tours, please contact our Coordinator at firstname.lastname@example.org
Q – Do you provide Massage Therapy services?
A – Yes – we work with an outside licensed massage therapist to provide in-room massage services, which must be scheduled at least 3 – 4 days in advance, and our “Massage Intake” form must be filled out prior to receiving massage services. Please see our “Massage Services” page or call us for more information. CANCELLATIONS FOR SCHEDULED MASSAGE SERVICES MUST BE MADE WITHIN 24-HOURS OF THE SCHEDULED APPOINTMENT. FAILURE TO CANCEL WILL RESULT IN FULL PAYMENT OF THE SCHEDULED MASSAGE SESSION. THIS INCLUDES ALL PREPAID MASSAGES. THE CHELSEA SUN INN MUST BE REACHED DIRECTLY AND YOUR CANCELLATION MUST BE CONFIRMED BY A REPRESENTATIVE TO ENSURE THAT YOUR REQUEST FOR CANCELLATION WAS RECEIVED. PLEASE MAKE, CHANGE, OR CANCEL ALL APPOINTMENTS BY TELEPHONE OR EMAIL. NO TEXT MESSAGE CANCELLATIONS WILL BE ACCEPTED.
Q – Do you have a restaurant on premises?
A – No – we do not have a restaurant on premises, however, we do offer breakfast every day (for a fee) and we are within driving distance of many restaurants.
Q – Do you provide in-room dining?
A – At the moment, we do not provide in-room dining services. Stay tuned for changes.
Q – Is breakfast included in my reservation?
A – Please Note – that after October 1, 2018 (10/1/18) only bookings made on our Website, http://www.chelseasun.com will include our Deluxe Continental Breakfast. Any bookings made on 3rd party Websites, such as Expedia, Travelocity, Orbitz, Booking.com, Agoda, Groupon, or any Website other than our official Website will NOT include our Deluxe Continental Breakfast. However, breakfast can be purchased for $10 per person in either our Lobby, or our Breakfast Room.
Q – Do you provide daily Housekeeping?
A – Yes – we provide daily housekeeping services.
Q – What is included in my room reservation?
A – If you booked on our Website, the odds are your reservation includes our Deluxe Continental Breakfast. However, if you booked anywhere else, breakfast can be purchased for $10 per person in our Lobby or Breakfast Room (it’s served only in our Breakfast Room). Other amenities include a beautifully appointed room, daily housekeeping, complimentary wifi, cable TV, complimentary Wine-Tastings at our Winery, use of our pool (when it is open) and hot tub (weather permitting). Gas powered fire places are available in most of our rooms (with the exception of our Grand Royal, Aquarius Accessible, and Family Chalet rooms). They are turned on after November 1, and can be activated when the outside temperature hits below 48 degrees. Lastly, parking is also complimentary.
Q – Why is it so hard to get someone on the telephone on weekends?
A – As stated earlier, our reservations department is not open on Saturdays or Sundays, therefore our telephone lines are not manned during weekends. If you need assistance over the telephone, we encourage you to call during hours of operations from Monday – Friday so that all your needs can be addressed in a timely manner. Calls received on weekends are usually not returned until Monday morning. For 24/7 Online Reservations, please visit out Website and click on “Reservations.”
Q – Do you provide shuttle service to attractions?
A – Unfortunately we do not provide any sort of shuttle services at the property.
Q – When does your pool open / close?
A – Our pool opens on or around Memorial Day. It closes 9/15, unless the weather stays above 70 degrees.
Q – Do all of your rooms have fireplaces?
A – No – 6 of our 9 rooms have working gas powered fireplaces
Q – Are your fireplaces “ON” year round?
A – No – our fireplaces are activated when the outside temperature dips below 48 degrees (usually between the months of November – April)
Q – How old do I have to be to check-in to the Chelsea Sun and do I need a credit card?
A – You only have to be 18 years old to check in to the Chelsea Sun, however, you do need a valid credit card and ID to check in to the Inn. Furthermore, you need to be over 21 to take advantage of the free wine tastings at the Winery.
Q – What are your policies on extra guests / kids ?
A – Kids are welcome in our main inn building rooms that have sofa beds or extra beds (Winemaker, Vintner, and Birdsong Suites) as well as our Family Chalet. However, please note our rates are priced for two occupants per room, which means that if you decide to bring an extra person, or a child above the age of 2 to stay with you, there is an “extra person charge” that applies to your reservation of $25 per extra occupant. There are no exceptions to extra occupant rules. Additionally, please be aware that we do not offer roll away or extra beds, and we DO NOT have cribs or basinets or playpens.
Q – Can I as a guest of the inn invite guests over to enjoy the property facilities, such as the pool or hot tub?
A – No. All guests that use our facilities must be registered guests. If you wish to hold a function or gathering at our Inn, we welcome you to book our facilities for such occasions, however that must be done in advance and with our events coordinator. For more information, please contact our events coordinator at email@example.com.
Q – What is your policy on pets?
A – We are NOT Pet Friendly. While we honor reservations for individuals with service animals (WE DO REQUIRE THEIR UP-TO-DATE PAPERWORK AS PROOF THAT THEY INDEED ARE SERVICE ANIMALS), for non-service animals, we do charge a $199 general cleaning fee, which is non-refundable. Please note that “Therapy Animals” ARE NOT recognized as “Service Animals” by the ADA, and even with registered paperwork, Therapy Animals are still subject to our non-refundable fee.